Cookie Policy

The updated COOKIE policy will automatically take effect for all existing users of the services on **May 25, 2018**, and once in effect, your continued use of our services will be subject to this new privacy policy.

A cookie is a small file, typically consisting of letters and numbers, downloaded to a device when the user accesses certain websites. Cookies allow a website to recognize a user's device.

Why do we use cookies?

Cookies enable us to **improve the content, functionality, and speed** of the website, while their tracking capability also helps us understand your preferences and dislikes, which means we can respond quickly and adapt the site accordingly.

We may use cookies to recognize you when you visit our site or use our Services, remember your preferences, and provide you with a personalized experience:

**Authentication cookies.** If you are logged into our Services, these cookies will help us show you the right information and personalize your experience.

**Session cookies.** These cookies store a user's session identifier. The cookie is set when a user logs in and is used to restore the session without entering personal data.

**Security cookies.** We use cookies for our security features and to help us detect malicious activities.

**Preferences, features, and services.** These cookies help us personalize your preferences, such as your preferred language and communication preferences, or to fill out forms on our site more quickly. **Performance, analytics, and research.** Cookies help us analyze the performance of our website. We use cookies to improve our products, features, and services, including to create logs and records when you access our site.

**Third-party cookies.** In addition to cookies that whitelabel.getawaygo.fr places on your computer, certain third parties may send cookies to your computer for various reasons for a more targeted advertising experience. We work with online advertising companies to display behavioral advertising online on our sites and on third-party sites you visit. This targeting may be based on information you submit on our sites or on third-party platforms. Your search settings (origin, destination, travel dates, class, and number of passengers) could be used for advertising purposes. **Please note that we do not share personally identifiable information with third parties.**

We use the following session, permanent marketing, and third-party cookies, including cookies from our partners and service providers:

**Cookie name**	**Domain**	**Cookie lifetime**	**Description of the Cookie purpose**
CookieConsent	whitelabel.getawaygo.fr	1 year	Stores the user's cookie consent state for the current domain
@@History/@@scroll|#	whitelabel.getawaygo.fr	Persistent	Preserves users states across page requests.
_ga	whitelabel.getawaygo.fr	2 years	Strictly necessary
_gat	whitelabel.getawaygo.fr	Session	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gid	whitelabel.getawaygo.fr	Session	Used by Google Analytics to throttle request rate
marker	whitelabel.getawaygo.fr	29 days	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
r/collect	doubleclick.net	Session	Tracking pixel
collect	google-analytics.com	Session	Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
i	yandex.ru	10 years	Marketing cookie
webvisor/25082378	yandex.ru	Session	Marketing cookie
yabs-sid	yandex.ru	Session	Marketing cookie
yandexuid	yandex.ru	10 years	Marketing cookie
yp	yandex.ru	10 years	Marketing cookie
_ym_isad	whitelabel.getawaygo.fr	-	-

What information do we collect with cookies?

Whether it's your first visit or not, whether you visited our site directly or via a link or search form provided by one of our partners, cookies allow us to understand your search history: origin, destination, and travel dates.

**What can you do if you don't want cookies to be installed or if you want them removed?**

Most browsers automatically accept cookies, but some people prefer not to allow cookies. You can modify your web browser's security settings to prevent your device from receiving and storing cookies, to allow the reception and storage of cookies from selected websites you trust, or to be notified before receiving cookies. You can also delete cookies stored in your browser at any time. The information stored in these cookies will be deleted from your device. However, these settings may have negative effects on the usability of websites. Browser manufacturers generally provide help pages related to managing cookies in their products. Please see below for more information:

**Google:**
https://support.google.com/chrome/answer/95647?hl=en-gb

**Internet Explorer:**
https://support.microsoft.com/en-us/help/260971/description-of-cookies

**Mozilla Firefox:**
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

**Safari (Desktop):**
https://support.apple.com/kb/PH5042?locale=en_US

**Safari (Mobile):**
https://support.apple.com/en-us/HT201265

**Android Browser:**
https://support.google.com/nexus/answer/54068?visit_id=1-636585517588941681-639659396&hl=en&rd=1

**Opera:**
https://www.opera.com/help

**Opera Mobile:**
https://www.opera.com/help/mobile/android#privacy

For other browsers, please consult the documentation provided by your browser manufacturer. You can opt out of Google Analytics third-party cookies on its website.

You can opt out of interest-based targeting provided by participating advertising servers via the following link: **aboutads.info**

Social Media Features and Widgets

Our website may include certain social media features and widgets, such as **"Facebook Like," "Facebook Share," "Facebook Pixel," "Twitter Tweet,"** features, buttons, or other interactive mini-programs ("Social Media Features"). These Social Media Features may collect information such as your IP address or the page you are visiting on our website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our website. If you "LIKE"/"SHARE"/"+1" us (or perform a similar action) on social networks, we may obtain your first and last name.

Be aware that if you choose to interact or share personal information through these widgets, you are actually providing it to these third parties and not to us. Your interactions with these third parties are governed by these social media policies and not by ours. For example, you will not be able to use the "Facebook Like" button if you are not logged into your Facebook account. Once you have used the button, it will be associated with your Facebook history, but we will not process this information.

Information We May Obtain from Third Parties

We may obtain non-personally identifiable information from third parties. We protect data obtained from third parties in accordance with the practices described in this statement, as well as any additional restrictions imposed by the data source.

We may insert advertising on our partner sites, social networks, or advertising networks that could classify website visitors with similar characteristics or interests into non-personally identifiable data segments and offer these segments to their own customers, visitors, and subscribers. For example, if a person expresses an interest in cryptocurrency or beauty products, they might see an advertising banner pointing to the website of a provider of similar services.

We may obtain and record information indicating that an ad was requested or displayed, how many times, the target geography of the ad (which will not include personally identifiable IP address or specific location), and any user interaction with the ad or the page where the ad appears. This information is used for analysis, reporting, and troubleshooting.

**We do not conduct any profiling activities of visitors.**

Where Do We Store Your Information?

We take customer privacy and security very seriously. We are committed to protecting the personal data you share with us. We use a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal data from unauthorized access, use, or disclosure.

Data processing consisting of hosting provider services (storage and maintenance of databases containing your personal data, password-protected) is performed on our behalf under written confidentiality agreements by our authorized processor located in the European Economic Area: **"WEBZILLA"** located in the Netherlands and Luxembourg; **"SoftLayer"** located in the Netherlands; **"Digital Ocean"** located in the Netherlands; **Servers.com** located in Luxembourg.

Written agreements with the processor ensure that GDPR requirements will be met and that the rights of data subjects will be protected. The processor will only act on our documented instructions, has direct responsibilities under GDPR, and may be subject to fines or other sanctions if they fail to comply.

Once this contract is concluded, the processor will return the data to us or transfer it to another processor designated by us, and erase any copy in their possession. However, the processor may keep the data locked to address potential administrative or jurisdictional liabilities.

Data Retention

Unless otherwise stated, when you have indicated to us that you are happy for us to send you information about products or services we offer and believe may be of interest to you or similar to those you have already purchased or requested, we assume you agree that we retain your collected personal data. We may retain your personal information (contact details) as long as your user account is active or as long as necessary to provide you with information about our services.

As a data subject, you have rights related to the processing of your personal data and the ability to withdraw your consent to receive promotions at any time. Please refer to the "Your Rights" paragraph.

If you and we enter into any type of contractual relationship, we may retain your data during the performance of the contract and as long as necessary for our legitimate interests. Please refer to the paragraph "Legal Basis and Purposes of Processing (Uses Made of Your Personal Information)."

Legal Basis and Uses Made of Your Personal Information

We use the data we collect for the following basic purposes, described in more detail below:

**To take steps at the request of the data subject before providing you with the requested service:**

During the purchase process, we only ask for the personal data we need to provide you with our mediation services for contracting travel products, as well as to assist you and resolve any questions, claims, or post-contractual requests, and therefore the legal basis is the contract and our legitimate interests. We will use the information provided to operate effectively and do our best to respond to your request.

Once you enter into a business relationship (oral or written contract) with us, we invoice our services and offer you after-sales service and loyalty if needed. We may retain your information as long as necessary to comply with our legal obligations and in accordance with our legitimate interests as a data controller after the expiration of the contractual relationship between you and us. The legal basis for such retention is legal obligation.

As a data subject, you have rights related to the maintenance, storage, and processing of your personal data. Please refer to the "Your Rights" paragraph.

**With your explicit consent:** When you choose to subscribe to our mailing list to receive cheap price alerts, to send you communications, including promotional and advertising communications with your explicit consent, or allow you to participate in interactive features of our service when you choose to do so. The legal basis for such processing is consent.

If you do not wish to receive such promotional emails, you may withdraw your consent at any time by contacting us as described in the "Your Rights" paragraph or follow the "unsubscribe" or instructions contained in the promotional communications you receive.

Website Improvement

We may use your automatically collected data such as IP address and browser data for the improvement of our website, such as:

To administer our site and for internal operations, including data security, troubleshooting, testing, statistics, and surveys; To ensure that the content of our site is presented in the most effective manner for you and for your device. The legal basis for such processing is **Legitimate Interests.**

Disclosure of Information to Third Parties

We do not rent, sell, or share personal information about you with other people or non-affiliated companies without your consent, except to provide products or services you have requested, when we have your permission, or in the following circumstances:

We provide information to trusted partners who provide us with services under confidentiality agreements, specified in the paragraph "Trusted Partners (processors) who work on our behalf under confidentiality agreements and who might store, maintain, or process your data." These companies have no independent right to share this information.

We may disclose your information to third parties when we reasonably believe we are required to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to fraud and situations involving potential threats to the physical security of any person.

In the event of an acquisition or merger with a third-party entity or change of control, we reserve the right to transfer information, including personal and non-personal information, to a replacement entity. In this event, we will notify you electronically before information about you is transferred and becomes subject to a different privacy policy.

International Transfers

You can find detailed information relating to data location in the paragraphs "Where Do We Store Your Information?" and "Trusted Partners (data processors) who work on our behalf under confidentiality agreements and might store, maintain, or process your data."

**Law enforcement, legal requests, and duties:**

We may disclose or allow others to access your personal information in accordance with a legal request, such as a subpoena, court proceeding, search warrant, or court order, or in accordance with applicable laws, if we believe in good faith that the law requires us to do so, with or without notice. Your contact information may also be disclosed to police and law enforcement for fraud detection, crime prevention, and national security purposes.

Your Rights

You have the following rights in accordance with the **General Data Protection Regulation:**

**The right to be informed.** In this privacy statement, we provide you with detailed information about the storage, maintenance, and processing of your personal data.

**The right to access information held about you**

**The right to rectify your personal data if it is inaccurate, incomplete, or outdated**

**The right to erase (delete or remove) your personal data**

**The right to restrict (block) processing.** When processing is restricted, we store your personal data but do not process it further.

**The right to data portability** which allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to easily move, copy, or transfer personal data from one computing environment to another in a safe and secure manner, without hindrance to usability.

**Rights related to automated decision-making, including profiling.** We do not make any decisions that may produce a legal effect on you based on automated processing.

**The right to withdraw your consent (object) to direct marketing.** You can exercise your rights by contacting us at **support@getawaygo.net**

**The right to file a complaint with a supervisory authority.** You have the right to file a complaint with your local supervisory authority if you have concerns about our information rights practices.